Your privacy matters to us. This Privacy Policy explains exactly what personal data lux78 collects, why we collect it, how we protect it, and the rights you hold over your own information as a Member of our platform.
lux78 ("we", "us", "our") operates the online gaming platform available at https://lux78.vip (the "Platform"). This Privacy Policy sets out the basis on which we process any personal data we collect from you, or that you provide to us, when you visit the Platform, register a Member account, or use any of our gaming services.
We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This document should be read alongside our Terms & Conditions, which govern the overall relationship between you and lux78.
By registering an account on lux78 or continuing to use the Platform after this Privacy Policy has been made available to you, you acknowledge that you have read and understood its contents. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to request Account closure.
Our Commitment: lux78 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your data is used solely to operate the Platform, verify your identity, process transactions, and keep your Account secure.
2.1 Identity. The data controller responsible for your personal data is the entity operating lux78 at https://lux78.vip. For all data-related enquiries, the designated contact point is our Data Protection team, reachable at [email protected].
2.2 Scope. This Privacy Policy applies to all personal data collected via the Platform, including data submitted during account registration, data generated through your use of gaming services, and data collected automatically through cookies and server logs.
2.3 Indonesia Market Context. lux78's Services are directed primarily at players residing in Indonesia. While our platform operates internationally, we are mindful of the privacy expectations of Indonesian users and apply data handling standards consistent with internationally recognised best practice.
3.1 Data You Provide Directly. When you interact with lux78, you may provide us with the following categories of personal data:
3.2 Data We Collect Automatically. When you access the Platform, our servers and analytics systems automatically collect the following technical data:
3.3 Data from Third Parties. We may receive supplementary data about you from regulated third-party service providers, including identity verification agencies, fraud detection services, and payment processing partners. This data is used solely to confirm your identity, verify payment methods, and protect the integrity of the Platform.
Data Minimisation: lux78 collects only the personal data that is necessary for the purposes described in this Policy. We do not collect data speculatively or for purposes beyond those listed here. Where data is no longer required, it is securely deleted or anonymised in accordance with our retention schedule (Section 8).
| Category | Examples | Source |
|---|---|---|
| Identity Data | Name, date of birth, KTP number, passport | You / KYC verification partner |
| Contact Data | Email address, mobile number, city of residence | You |
| Financial Data | Bank account (BCA, BRI, Mandiri), e-wallet (OVO, DANA, GoPay) | You / Payment processor |
| Technical Data | IP address, device type, browser, session logs | Automatic collection |
| Usage Data | Games played, bet history, page visits | Automatic collection |
| Communications Data | Support tickets, live-chat transcripts, emails | You |
| Responsible Gaming Data | Deposit limits, self-exclusion records, reality-check settings | You / Platform systems |
lux78 uses your personal data for the following purposes:
Marketing Opt-Out: If you no longer wish to receive promotional communications from lux78 — including bonus offers tied to events like Idul Fitri, Ramadhan, or Imlek (Chinese New Year) — you may opt out at any time by emailing [email protected] with the subject line "Unsubscribe". Transactional communications (e.g., deposit confirmations, withdrawal updates, KYC requests) cannot be opted out of while your Account is active.
lux78 processes your personal data on the following legal grounds:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (your Member agreement with lux78) |
| Payment processing (deposits & withdrawals) | Performance of contract |
| Identity verification (KYC) | Legal obligation / performance of contract |
| Fraud detection and prevention | Legitimate interests of lux78 and its Members |
| Responsible gaming tool administration | Legal obligation / legitimate interests |
| Marketing communications | Consent (opt-in at registration or account settings) |
| Analytics and platform improvement | Legitimate interests (data anonymised before analysis) |
| Compliance with legal and regulatory requests | Legal obligation |
6.1 No Sale of Data. lux78 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes under any circumstances.
6.2 Service Providers. We share personal data with carefully selected third-party service providers who process data strictly on our behalf and under our instruction. These providers are contractually bound to maintain appropriate security standards and to use your data only for the purposes specified by lux78. Categories of service provider include:
6.3 Legal Disclosures. lux78 may disclose your personal data to competent authorities, courts, or regulators where required to do so by applicable law, court order, or binding regulatory direction. We will notify you of any such disclosure where we are legally permitted to do so.
6.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of lux78's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified by email or in-platform notice before your data is subject to a materially different privacy policy.
7.1 Cross-Border Processing. Some of lux78's service providers operate outside Indonesia. When we transfer your personal data internationally, we apply appropriate safeguards to ensure that your data receives a level of protection equivalent to the standards described in this Policy. These safeguards include contractual data processing agreements with our service providers, encryption in transit and at rest, and access controls limiting who within our providers' organisations may handle your data.
7.2 Game Studio Data. Live casino and slot game sessions processed by studios such as Evolution Gaming and Pragmatic Play may involve data routing through those studios' server infrastructure, which may be located in Malta, the Philippines, or other regulated gaming jurisdictions. These studios are themselves licensed and subject to data handling obligations under their respective gaming licences.
Your Assurance: Regardless of where your data is processed, lux78 requires all international service providers to uphold security standards consistent with those applied in Indonesia. Your financial data — including bank account details and IDR transaction records — is never stored in plaintext on any external system.
8.1 Retention Periods. lux78 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or to meet applicable legal and regulatory obligations. Our standard retention schedule is as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | Duration of active account + 5 years post-closure | AML / KYC regulatory obligations |
| KYC Documents (KTP, passport) | 5 years from account closure | Identity fraud prevention; regulatory records |
| Transaction Records (IDR deposits & withdrawals) | 7 years from transaction date | Financial record-keeping; AML compliance |
| Customer Support Transcripts | 3 years from last interaction | Dispute resolution; quality assurance |
| Technical & Usage Logs | 13 months (rolling) | Platform security; fraud detection |
| Marketing Consent Records | Until consent is withdrawn + 2 years | Proof of consent compliance |
| Responsible Gaming Records | 5 years from last self-exclusion or limit request | Player welfare obligations |
8.2 Deletion Process. Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised aggregate data (e.g., platform usage statistics stripped of all identifying information) may be retained indefinitely for business analysis purposes.
8.3 Extended Retention. Where a Member's account is under investigation for fraud, bonus abuse, or any other breach of our Terms & Conditions, lux78 reserves the right to extend the retention period for relevant data until the investigation is concluded and any dispute resolution process is complete.
9.1 Technical Safeguards. lux78 implements the following technical security measures to protect your personal data:
9.2 Organisational Safeguards. Beyond technical controls, lux78 maintains written data handling procedures, conducts periodic internal security reviews, and ensures that all third-party service providers are contractually required to meet equivalent security standards.
9.3 Data Breach Response. In the event of a personal data breach that poses a material risk to Members, lux78 will notify affected Members without undue delay and will take immediate remedial action to contain the breach, assess its scope, and prevent recurrence.
9.4 Your Responsibilities. While lux78 takes all reasonable steps to protect your data, Account security is a shared responsibility. You must: (a) choose a strong, unique password for your lux78 account; (b) never share your login credentials with any third party; (c) log out of the Platform when using shared or public devices; and (d) notify [email protected] immediately if you suspect unauthorised access to your Account.
Password Security: lux78 will never ask you for your password via email, live chat, or telephone. Any communication claiming to be from lux78 that requests your password should be treated as a phishing attempt. Report such messages to [email protected] immediately.
10.1 What Are Cookies. Cookies are small text files placed on your device by a website when you visit it. lux78 uses cookies and similar technologies (such as web beacons and local storage objects) to operate the Platform effectively, keep your session active, remember your preferences, and collect anonymised analytics data.
10.2 Types of Cookies We Use.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintains your login session; enables secure authentication; stores your language and currency preferences (IDR) | Session / up to 24 hours |
| Functional | Remembers your game lobby filters, deposit method preferences (e.g., last used: BCA or OVO), and responsible gaming settings | Up to 12 months |
| Analytics | Collects anonymised data on page visits, session duration, game launches, and navigation paths to improve Platform performance | Up to 13 months |
| Security | Supports fraud detection by identifying anomalous session behaviour; stores device fingerprint hash for login verification | Up to 6 months |
10.3 Managing Cookies. Most web browsers allow you to control cookie settings through the browser's preferences menu. You can choose to block or delete cookies at any time. However, disabling strictly necessary cookies will impair the functionality of the Platform — you may be unable to maintain a logged-in session or complete deposits and withdrawals. Disabling analytics or functional cookies will not prevent you from using the core Platform but may reduce personalisation features.
10.4 No Cross-Site Tracking. lux78 does not deploy third-party advertising cookies or cross-site tracking technologies. The analytics data we collect is used exclusively for Platform improvement and is not shared with advertising networks.
As a Member of lux78, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our Data Protection team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 72 hours (WIB, UTC+7) and provide a substantive response within 30 days.
Request a copy of the personal data lux78 holds about you, including your registration details, KYC records, and transaction history in IDR.
Request correction of inaccurate or incomplete personal data held in your Account, such as an outdated city of residence or an incorrect date of birth.
Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to our legal retention obligations under AML regulations.
Request that we limit how we use your data — for example, during a period when you are disputing the accuracy of data we hold about you.
Request your personal data in a structured, machine-readable format (JSON or CSV) so that you can transfer it to another service provider of your choice.
Object to processing based on legitimate interests, including profiling for fraud detection or analytics, where your specific situation warrants it.
Withdraw your consent to marketing communications at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Request human review of any significant decision made about your Account solely by automated means, such as an automated fraud flag or bonus eligibility decision.
Identity Verification for Rights Requests: To protect your data from unauthorised access, we require identity verification before fulfilling data rights requests. You will be asked to confirm your registered email address and may be asked to provide a copy of your KTP or passport before we release, correct, or delete your data.
12.1 Age Requirement. lux78 is strictly an adults-only platform. You must be at least 21 years of age to register an account and use any of our Services. This age threshold applies to all users regardless of their city of residence within Indonesia — whether Jakarta, Surabaya, Bali, Medan, Bandung, Yogyakarta, or elsewhere.
12.2 Age Verification Measures. lux78 verifies the age of all Members as part of the KYC process. Accounts where the date of birth on the registration form cannot be confirmed against a valid government-issued identity document will be restricted from depositing or withdrawing until verification is complete.
12.3 No Data from Minors. lux78 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data to us, we will immediately close the account, void any balances, and delete the associated data. If you believe that a minor has accessed the Platform using your credentials, please notify us at [email protected] immediately.
12.4 Parental Controls. Members with minors in their household are strongly encouraged to install parental control software on shared devices to prevent underage access to gaming platforms, including lux78. lux78 accepts no liability for underage access resulting from a Member sharing their login credentials.
13.1 External Websites. The lux78 Platform does not contain links to external third-party websites for general browsing purposes. However, if you navigate away from the Platform via a URL that you have entered independently, or via a link in a promotional communication, lux78 is not responsible for the privacy practices or content of those external sites.
13.2 Payment Redirects. When you initiate a deposit or withdrawal via a bank or e-wallet provider (BCA, BRI, OVO, DANA, GoPay, etc.), you may be temporarily redirected to that provider's own authentication environment. Your interactions with those providers' systems are governed by the privacy policies of those providers, not by this Policy. lux78 receives only the transaction confirmation result — we do not receive or store your banking credentials.
13.3 Game Studio Iframes. Live casino and slot games are delivered via secure iframes hosted by the respective studio (Evolution Gaming, Pragmatic Play, etc.). Data processing within those game sessions is subject to the studios' own privacy policies in addition to this Policy. lux78 shares only the minimum session data necessary to authenticate your game session.
14.1 Policy Updates. lux78 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, we will notify active Members by email to their registered address and by an in-platform notification displayed upon their next login.
14.2 Effective Date. The revised Policy will take effect on the date stated in the "Effective Date" field at the top of this page. Continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must stop using the Platform and contact [email protected] to request Account closure before the revised Policy takes effect.
14.3 Version History. Previous versions of this Privacy Policy are available upon request by emailing [email protected] with the subject line "Privacy Policy Version History". We will provide prior versions within 10 business days.
Stay Informed: We recommend reviewing this Privacy Policy periodically, even between formal notifications. The "Last Updated" date at the top of this page will always reflect the most recent revision. Minor clarifications that do not affect your rights may be made without formal notification.
15.1 Data Protection Enquiries. For any questions, concerns, or requests relating to this Privacy Policy or the way lux78 processes your personal data, please contact our Data Protection team using the details below:
15.2 Complaints. If you are dissatisfied with our handling of your personal data or our response to a data rights request, you have the right to escalate your complaint. We encourage you to contact us directly first so that we can attempt to resolve the matter promptly. lux78 takes all privacy complaints seriously and will investigate each one thoroughly.
15.3 Dispute Resolution. Any unresolved dispute arising from this Privacy Policy will be handled in accordance with the dispute resolution provisions set out in our Terms & Conditions. lux78 is committed to fair and transparent resolution of all data-related disputes.
Contact Us: Reach the lux78 Data Protection team at [email protected]. Please include your registered email address and Account username in your message to help us locate your records and respond efficiently. Do not include your password or full bank account number in any correspondence.
Six pillars that underpin our approach to keeping your personal data secure at every step of your lux78 journey.
All data in transit is secured with TLS 1.2+ encryption, and sensitive data at rest — including KYC documents and IDR transaction records — is stored using AES-256 industry-standard encryption.
Every Member completes identity verification using their KTP or passport before withdrawals are processed. This protects both you and the integrity of the lux78 platform against identity fraud.
lux78 never sells, rents, or trades your personal data to third parties for commercial gain. Your data is used exclusively to operate the platform and deliver your gaming experience.
We hold your data only as long as necessary — from 13-month rolling logs to 7-year financial records required for AML compliance. Once the period expires, data is securely deleted or anonymised.
Access, correct, delete, or export your personal data at any time. Submit a data rights request to [email protected] and receive a substantive response within 30 days — in English or Indonesian.
Our support team — with Indonesian-speaking agents on standby around the clock (WIB, UTC+7) — is available to answer privacy questions, process data requests, and address security concerns immediately.
Now that you understand how lux78 safeguards your personal data, explore our full suite of games — from BRI Liga 1 sports betting to live casino, slot gacor, and togel — with complete confidence.
Trusted & Secure Platform | SSL Encryption | Provably Fair Games | 21+ Only